Client Feedback – what’s it all for?

Sometimes it’s worth reviewing why you would want to get feedback. Here are some back-to-basics questions: what are your answers? What are your goals for your business? Can your current client relationships deliver against those goals? Is your client spend increasing...

Client feedback: dare to dream

Most of the individuals and organisations we speak to about client feedback see it as an exercise in client hygiene – checking that all is well and getting the chance to make corrections and improvements if not. Of course, a good client feedback programme will enable...