THE CLIENT INSIGHT SYSTEM

HOW IT WORKS

Feedback only makes a difference if you understand it, and act on it.

The Client Insight System makes it easier for you to do this in a simple four-stage process:

FEEDBACK     we ask the right questions.

INSIGHT          you understand the answers.

ACTION           you act on what you learn.

RESULT          we check what difference it has made.

We talk with your clients and ask the questions. This saves you time and gets better results. People will tell an experienced independent interviewer what they won’t tell you. Then our interviewer plays it back to you, so you can decide what to do about it.

“The feedback has made its way into a number of senior management forums. There has universally been a recognition that this has been a really positive, important exercise.”
Director, Communications firm.

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EASY TO USE

Our online platform makes it painless to gather feedback and easy to interrogate it. You won’t be overwhelmed with data and analysis. Information will be presented on a need-to-know basis.

Clear information, simple graphics. In short you will know:

What your client issues are – FEEDBACK.

If your people are on the same page as your clients – INSIGHT.

If anyone is taking action post feedback – ACTION.

Whether clients see a difference – RESULT.

“Some systems can be very cumbersome, but the Client Insight platform is very easy to use.”
Manager, firm of Leadership consultants.

WHY CAN’T WE DO IT OURSELVES?

To get good results from client feedback you need:

  • carefully crafted questions…
  • …asked by skilled interviewers who can uncover the real issues.
  • information passed insightfully and tactfully to the recipient.
  • actions determined, recorded, and followed up.
  • all information available to management at a strategic level.

We realise this can be a pretty big ask for any organisation using only internal resources. We have spent years designing our system to be simple to use and powerful…so that you don’t have to.

“I would never have found that out in a million years.”
Director, firm of Leadership consultants.