BLOGS

Client feedback: dare to dream

Most of the individuals and organisations see client feedback as an exercise in client hygiene. But it can do so much more than that ...

Why shouldn’t we do a client feedback survey?

In these technological days it’s never been easier to do a client survey. You don’t need any survey expertise ...

Take action to get the most from client feedback.

The majority of client feedback these days is gathered through surveys. It’s easy to discuss and compare this sort of information. But what sorts of action happen as a result? ...

“I work with them so closely I can’t ask for feedback”.

You can be in close communication and still not know everything the other person is thinking ...

Who cares what clients think?

Here’s a question for you: and this time it’s one that we don’t have the answer to ...

Client Relationships: Your New Year’s client resolution?

The New Year brings opportunities for all sorts of things, at home and at work ...

“They’ll party with us, but they won’t give us their business”.

How productive is your client entertaining? ...

Quality information, not happy sheets

Many companies gather and analyse client feedback, but not all of them get qualitative feedback ...

Quality or quantity?

So you are keen to find out what your clients are thinking. But you’ve got lots of clients. So you ...
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