BLOGS

Client Feedback – Getting engagement (2 of 6)

Experience tells us that very often people ignore feedback, however insightful it is. So how can you get people to pay attention? ...

Client Feedback – Where to start? (1 of 6)

Introducing a client feedback programme can seem like a daunting task ...

Client Feedback – This year things will be better!

Can you hear yourself saying it? “It is going to be better this year” ...

Client Feedback: All I Want For Christmas Is…

Do you know what your clients really want? ...

Client Feedback – stepping into the client’s shoes

Did you hear about the new MD who in his first week left pairs of shoes in the corridors of his organisation? ...

Client Feedback – what’s it all for?

Why would you want to get client feedback? ...

Use client feedback to become bigger and stronger

Many – perhaps most – organisations don’t see client feedback as a vehicle for growth ...

Client feedback: dare to dream

Most of the individuals and organisations see client feedback as an exercise in client hygiene. But it can do so much more than that ...

Why shouldn’t we do a client feedback survey?

In these technological days it’s never been easier to do a client survey. You don’t need any survey expertise ...

Take action to get the most from client feedback.

The majority of client feedback these days is gathered through surveys. It’s easy to discuss and compare this sort of information. But what sorts of action happen as a result? ...
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