BLOGS

Take action to get the most from client feedback.

The majority of client feedback these days is gathered through surveys. It’s easy to discuss and compare this sort of information. But what sorts of action happen as a result? ...

“I work with them so closely I can’t ask for feedback”.

You can be in close communication and still not know everything the other person is thinking ...

Who cares what clients think?

Here’s a question for you: and this time it’s one that we don’t have the answer to ...

Do you run your client relationships based on what you know…?

...or what you don’t know? ...

Client Relationships: Your New Year’s client resolution?

The New Year brings opportunities for all sorts of things, at home and at work ...

“They’ll party with us, but they won’t give us their business”.

How productive is your client entertaining? ...

Quality information, not happy sheets

Many companies gather and analyse client feedback, but not all of them get qualitative feedback ...

Quality or quantity?

So you are keen to find out what your clients are thinking. But you’ve got lots of clients. So you ...

Shooting yourself in the foot? Don’t avoid feedback when things are good

Why is it “not the right time” to get feedback? ...

Client churn: avoid unpleasant surprises

... there’s no shock quite as unpleasant as the shock of losing a client you thought was secure ...
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