by Client Insight | February 1, 2024 | All, Blogs & Articles
Are you giving your clients your best work? How confident do you feel that they are really getting value from what you do? If not, what is the risk that you might lose the business? That you might get a reduced share of their expenditure? What opportunities might you...
by Client Insight | November 1, 2023 | All, Blogs & Articles
Pitches for new work. They take up so much time, effort and resource. And then you hear, “I’m sorry, but we’ve given the work elsewhere.” How much are you losing on pitches that don’t succeed? One client of ours said that each bid cost about half the annual value of...
by Client Insight | July 1, 2023 | All, Blogs & Articles
A firm we worked with was concerned about client churn and fading client revenue. The Chief Executive was worried that clients would never give him a straight answer about their satisfaction or their intentions, and was concerned that his client relationship managers...
by Client Insight | June 1, 2023 | All, Blogs & Articles
When we think of Client Feedback we often think of surveys. Indeed for many of us, receiving a customer survey in our inbox is a regular occurrence. These surveys look for quick answers often using multiple choice formats to make it easy for us to complete. The...
by Client Insight | May 1, 2023 | All, Blogs & Articles
Pitching for business – how much work is that! The investment in time, effort and ideas is significant. And after all that, it hurts to be told, “It was really close, but I’m afraid you came second,” A customer of ours was falling to win pieces of business that they...
by Client Insight | April 1, 2023 | All, Blogs & Articles
If you’ve noticed a fall in revenue, could it be that you are not getting your share of client discretionary spend? If so, why? Do you think that your client owners are telling you everything? Might they be missing market opportunities? If you want to find out what...