BLOGS

Client Feedback – Measure, review, reflect (6 of 6)

Let’s assume your programme is complete. It’s time to reflect on what you intended to achieve at the outset, and see how the real outcomes measure up ...

Client Feedback – Taking action (5 of 6)

All too often recipients do not use client feedback to improve their service. They read it and put it on one side ...

Client Feedback – Getting Practical (4 of 6)

Careful planning of your feedback programme will help you to gather feedback more efficiently and get the most out of your practice. Here are some tips ...
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