BLOGS

Client Feedback: Peanuts, monkeys….

Everyone knows that if you pay peanuts, you get monkeys ...

Client Feedback – Measure, review, reflect (6 of 6)

Let’s assume your programme is complete. It’s time to reflect on what you intended to achieve at the outset, and see how the real outcomes measure up ...

Client Feedback – Taking action (5 of 6)

All too often recipients do not use client feedback to improve their service. They read it and put it on one side ...
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