Clients won’t always tell you what they really think. Too often ‘it’s fine’ can be followed by an unpleasant surprise…

“It’s the client terminations that we could have avoided that keep me awake at night”
Managing Director, Investment Research firm. 

…And even if your client relationships are strong, how do you know if you are getting the most out of them?

To assess your client relationships accurately, and take the action you need to safeguard and build them, you need to have honest conversations with your clients.

Clients may find it easier to be honest with a third party. We can undertake these conversations on your behalf. And we can help you choose the most important questions to ask.